Domande e Risposte Frequenti | Desenzano Glam Village

FAQ Desenzano Camping Village

The resort is located about 2 km away from the town centre of Desenzano del Garda. The bus stop that connects the resort to the town centre is 100 m away. Tickets are not sold in the resort.

The reception desk is open 24 hours. Guests can retrieve the accommodation keys from 4 p.m. Check-out and the return of keys must be done by 11 a.m. If the expected arrival time is after 9 p.m., please inform the resort in advance.

The reception deck is open 24 hours. Check-in available from 12 p.m. Check-out: the pitch must be vacated by 12 p.m. If the expected arrival time is after 9 p.m., please inform the resort in advance.

We accept payments in cash, cash card and credit card (Visa, MasterCard, American Express, CartaSì).

The cancellation policy can depend on the rate of the booking. There is no refund in case of the non-refundable rate.

The refundable rate can instead be cancelled without penalty at least 14 days prior to the day of your arrival.
In case of request for cancellations within 14 days prior to the day of arrival, the down payment will be refunded.
In case of request for cancellations made less than 14 days prior to the day of arrival, the down payment will not be refunded.

To cancel a booking, we require written notice by email.

We do not have an entertainment service throughout the season. Occasional events and entertainment are planned.

The resort has studio apartments without architectural barriers. Contact our staff to check availability.

Wi-Fi is available for free.

The resort has 3 self-service laundry locations with coin washing machines and dryers (detergent not included). No tokens needed.

There is no internal market.

For requests or preferences, you can write an email or contact the property. Our booking office will try wherever possible to satisfy the preferences. It is not possible to guarantee a specific number of accommodation / pitch. The number will be communicated only upon arrival.

The first supply of sheets and towels is always included in the price. For further information about the change of bed linen and towels, the conditions set at the time of booking confirmation are valid.

Final cleaning is always included in the price. For more information about the daily tidying up, the conditions set at the time of booking confirmation are valid.

Close to the lake there is a stretch of private beach with free access. On the lawn, a solarium area equipped with umbrellas and sun beds can be used for a fee. For more information click here

Entrance to our heated swimming pool is always included in the price. The use of umbrellas and sunbeds is free of charge and upon availability. For more information click here.

Due to local ordinance dogs cannot swim in the lake in front of our stretch of beach.

In addition to common options, variations are available for restaurant’s menu. Be sure to communicate your intolerances, allergies or dietary restrictions upon arrival. For more information click here